Wettelijk kennis geving

Legal Notice Terms and Conditions

 NL 2  Throughout the entire site, the terms "we," "us," "our," and "entrepreneur" refer to Ohlivva. Olivva offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you agree to our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, sellers, and/or content contributors. Please read these Terms of Service carefully before visiting or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you will not have access to the website and will not be able to use the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. All new features or tools added to the current store are also subject to the Terms of Service. You can view the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website after the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They offer us the online e-commerce platform thru which we can sell our products and services to you. By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province where you reside, or that you are the age of majority in the state or province where you reside and have given us your consent to allow all of your minor family members to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) when using the Service. To send worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in the immediate termination of your Services. We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted and (a) may involve transmissions over various networks; and (b) may be subject to changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card data is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service or any contact on the website thru which the Service is offered, without our express written permission. The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms. ARTICLE 1 - DEFINITIONS In these terms and conditions, the following definitions apply: Reflection period: the period within which the consumer can exercise their right of withdrawal; Consumer: a natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur; Date: August 1, 2023 Long-term transaction: a distance contract concerning a series of products and/or services, the delivery and/or acceptance obligation of which is spread over time; Durable medium: any instrument that enables the consumer or trader to store information addressed personally to them in a way that allows for future consultation and unchanged reproduction of the stored information. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period; Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely; Distance contract: a contract concluded at a distance within the framework of a system organized by the trader for the distance selling of products and/or services, whereby the consumer and the trader exclusively use one or more means of distance communication up to and including the conclusion of the contract; Distance communication technique: a means that can be used to conclude an agreement without the consumer and the trader being simultaneously present in the same space. General Terms and Conditions: these General Terms and Conditions of the entrepreneur. ARTIKEL 2- IDENTITEIT VAN DE ONDERNEMER • E-mailadres: info@Ohlivva.nl • KVK: 93197101 • BTWNummer: NL866309184B01) • Adres: Slotemaker de bruïnestraat 27 (geen bezoekadres en/of retour adres. Return to this address will not be reimbursed. ARTICLE 3 - APPLICABILITY These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed with the entrepreneur and will be sent to the consumer free of charge as soon as possible upon request. If the distance contract is concluded electronically, the text of these general terms and conditions may, by way of derogation from the preceding paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed where the general terms and conditions can be accessed electronically and that they will be sent free of charge electronically or by other means at the consumer's request. In the event that specific product or service terms and conditions also apply in addition to these general terms and conditions, paragraphs 2 and 3 shall apply accordingly, and the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting general terms and conditions. If one or more provisions in these general terms and conditions are or become wholly or partially null and void at any time, the agreement and these terms and conditions shall remain in effect in all other respects, and the relevant provision shall be immediately replaced by mutual agreement with a provision that approximates the intent of the original as closely as possible. Situations not covered by these general terms and conditions shall be assessed 'in the spirit' of these general terms and conditions. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted 'in the spirit' of these general terms and conditions..ARTICLE 4 - THE OFFER If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow consumers to make a good assessment of the offer. If the entrepreneur uses images, they are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur. All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement. Product images are a true representation of the products offered. The entrepreneur cannot guaranty that the colors displayed exactly match the actual colors of the products. Each offer contains such information that the consumer is clear about the rights and obligations associated with accepting the offer. This specifically concerns: the price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. The postal and/or courier service will use the special arrangement for postal and courier services regarding the import. This arrangement applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the customs clearance costs charged) from the recipient of the goods; any shipping costs; the manner in which the agreement will be concluded and what actions are required for this; whether or not the right of withdrawal applies; the method of payment, delivery, and performance of the agreement; the period for accepting the offer, or the period within which the entrepreneur guaranties the price; the height of the rate for distance communication if the costs of using the distance communication technique are calculated on a basis other than the regular basic rate for the means of communication used; or whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer; the way the consumer can check and, if necessary, correct the data provided by him under the contract before concluding the agreement; any other languages in which, in addition to Dutch, the agreement can be concluded; the codes of conduct to which the entrepreneur has subjected himself and the way the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the case of a continuous performance contract. Optional: available sizes, colors, types of materials. ARTICLE 5 - THE AGREEMENT Subject to paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may withdraw from the agreement. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures. Within legal frameworks, the entrepreneur can ascertain whether the consumer can meet their payment obligations, as well as all those facts and factors that are relevant for responsibly entering into the distance agreement. If the entrepreneur has good grounds based on this investigation not to enter into the agreement, they are entitled to refuse an order or request, stating their reasons, or to attach special conditions to its execution. The entrepreneur shall provide the consumer with the following information, in writing or in a manner that allows the consumer to store it in an accessible way on a durable medium, along with the product or service: 1. the business address of the entrepreneur's establishment where the consumer can lodge complaints; 2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notification that the right of withdrawal is excluded; 3. information about warranties ARTICLE 6 – RIGHT OF WITHDRAWAL When purchasing products, the consumer has the option to dissolve the agreement without giving any reason within 14 days. This cooling-off period starts the day after the consumer or a representative designated in advance by the consumer and made known to the entrepreneur receives the product. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep it. If he exercises his right of withdrawal, he shall return the product to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur. When the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 14 days of receiving the product. The consumer must make this known via a written message/email. After the consumer has indicated their intention to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in a timely manner, for example, by providing proof of shipment. If the customer has not indicated their intention to exercise their right of withdrawal or returned the product to the entrepreneur after the periods mentioned in paragraphs 2 and 3 have expired, the purchase is final. ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL If the consumer exercises their right of withdrawal, the costs of returning the products are at the consumer's expense. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after revocation. However, the condition is that the product has already been received back by the webshop or conclusive proof of complete return can be provided. ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products: 1. manufactured by the entrepreneur according to the consumer's specifications; 2. that are clearly personal in nature; 3. that by their nature cannot be returned; 4. that are likely to spoil or expire quickly; 5. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence; 6. for individual newspapers and magazines; 7. for audio and video recordings and computer software whose seal has been broken by the consumer. 8. for hygiene products whose seal has been broken by the consumer. Exclusion of the right of withdrawal is only possible for services: 1. concerning accommodation, transport, catering, or leisure activities to be provided on a specific date or during a specific period; 2. the performance of which has begun with the consumer's express consent before the withdrawal period has expired; 3. concerning betting and lotteries. ARTICLE 9 - THE PRICE I reserve the right to change the prices of the offered products and/or services during the validity period stated in the offer, including as a result of changes in VAT rates. Notwithstanding the preceding paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence at variable prices. This susceptibility to fluctuations and the fact that any prices mentioned are indicative prices are stated in the offer. Price increases within 3 months of the agreement being concluded are only permitted if they are the result of legal regulations or provisions. Price increases are only permitted from 3 months after the agreement is concluded if the entrepreneur has stipulated this and: 1. they are the result of legal regulations or provisions; or 2. the consumer has the right to terminate the agreement with effect from the day the price increase takes effect. Pursuant to Article 5(1) of the Turnover Tax Act 1968, the place of supply is in the country where the transport begins. In this case, this delivery takes place outside the EU. Following this, the postal or courier service will collect import VAT and/or customs clearance costs from the recipient. Therefore, the entrepreneur will not charge VAT. All prices are subject to change. ARTICLE 10 - CONFORMITY AND WARRANTY The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing at the date the agreement was concluded. If agreed, the entrepreneur also warrants that the product is suitable for other than normal use. A guaranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: The consumer has repaired and/or processed the delivered products themselves or has had them repaired and/or processed by third parties; The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or in violation of the entrepreneur's instructions and/or those on the packaging; The defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used. ARTICLE 11 - PERSONAL INFORMATION Our Privacy Policy applies to the submission of personal data thru the store. To view our privacy policy. SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on a related website is inaccurate at any time without prior notice (including after you have placed your order). We are not obligated to update, amend, or clarify information in the Service or on a related website, including but not limited to pricing information, except as required by law. No specified update or revision date may be applied in the Service or on a related website to indicate that all information in the Service or on a related website has been changed or updated. SECTION 13 - CHANGES TO THE TERMS OF SERVICE You can view the most recent version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to regularly check our website for changes. Your continued use of or access to our website or the Service after any changes to these Terms of Service are posted constitutes acceptance of those changes. Privacy Policy for Harvera: ● Introduction Harvera places great value on protecting your privacy and personal data. This privacy policy outlines how we collect, use, process, and protect your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and other relevant privacy laws. ● Collection of personal data We may collect your personal data when you visit our website, register for our services, purchase products, contact us, or otherwise communicate with us. This personal data may include your name, address, email address, phone number, and payment information, among other things. ● Use of personal data We use your personal data for the following purposes: ● Processing and fulfilling your orders and purchases; ● Providing customer service and support; ● Providing relevant information about our products and services; ● Analyzing and improving our website and services; ● Complying with legal obligations and protecting our rights and property. ● Data Protection We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. We adhere to strict internal guidelines and protocols to ensure your data is kept secure. ● Provision to third parties We may share your personal data with third parties who assist us in providing our services, such as payment processors and logistics partners. These third parties may only use your data for the performance of the agreed services and are contractually bound to confidentiality and data protection. ● Shelf life We will retain your personal data for no longer than is necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted. ● Your rights You have the right to access, correct, modify, or have your personal data deleted. If you wish to exercise these rights or have questions about our privacy policy, you can contact our privacy officer using the contact details at the bottom of this policy. ● Policy Changes This privacy policy may be updated to reflect any changes in our data processing. The most recent version of this policy will be available on our website at all times. ● Contact If you have any questions, comments, or complaints about our privacy policy or data practices, you can contact Via our contact page Last updated: March 22, 2024 Sincerely, (COMPANY) ★★★★★8,500+ Satisfied customers! Returns Step 1: Ensure you return the item in its original packaging and in undamaged condition. Please seal the package with clear tape and do not use duct tape. Step 2 Write your address on a piece of paper as the return address and also include our address as the delivery address. When you return a package, it is essential that we can identify who the package is from. If this doesn't happen, there is a risk that your package will be lost by the delivery service such as PostNL or DHL, or that we will be unable to accept the package. Stap 3 Meld uw retour aan bij ons via de e-mail op info@(BEDRIJF).nl. We would like to hear the reason why you wish to return your item. As soon as you exercise your right of return and we receive your IBAN details, your money will be refunded within 10 days. Attention! It is important that we receive proof from you that the item has been returned to us. This proof can consist of a DHL/PostNL shipping receipt or a confirmation email from a carrier. Step 4 Send the package via PostNL or DHL, as these are the most affordable return options. Shipping or pickup costs are at your own expense. We ask for your understanding in this matter. Attention! If the goods arrive at our facility damaged, uncared for, or not in accordance with our terms and conditions, we reserve the right not to accept them. In that case, you are not entitled to a return. If you have a complaint, we always request that you include photos. That way, we can work with you to see how we can resolve the issue to your satisfaction. Shipping Policy Delivery time Our commitment to delivering high-quality products has led us to handle orders with the utmost care when shipping them. Currently, we aim to deliver your order within an average delivery time of 5 to 12 business days. Please note that these delivery times are just an estimate and may vary depending on your location and current circumstances. Delays due to unforeseen congestion We would like to emphasize that delivery times may vary due to unexpected surges in demand that can arise out of nowhere. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, which can lead to delays. We ask for your understanding in such situations and assure you that we will do everything we can to minimize delays. Shipping service We use DHL, a reputable international shipping company, to deliver your order safely and reliably to you. With DHL, you are assured of excellent service and real-time tracking information to follow the progress of your shipment. Extras To enhance your shopping experience, we also offer: ● Free Shipping: For orders above a certain value, we offer free shipping. ● Insured Shipping: If you need your order with priority and insurance, we offer insured shipping for an additional fee. ● Customer Service: Our dedicated customer service team is always ready to answer your questions and address any concerns you may have. We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our shipping policy, please feel free to contact us. Thank you for choosing us for your purchases!